You will find Item(s) such as clothing, handbags and accessories from the world’s most coveted luxury fashion houses such as Elie Saab, Hamda Al Fahim, Gucci, Balmain, Valentino, Carolina Herrera, Oscar de la Renta, Fendi, Ralph and Russo, Marchesa, Toni Maticevski, Chanel, Zuhair Murad, Christian Siriano, Cushnie, Brandon Maxwell, Monique Lhuillier, Zimmermann, Alexis, Self Portrait, Halston Heritage, Rachel Zoe, Aidan Mattox, etc. listed on TUTNOD and available for rent.
TUTNOD has a zero-tolerance policy for fakes and/or replicas. We advise Suppliers to be 100% convinced of the authenticity of their Item(s) before listing them. We use every care and effort to review uploaded images of Item(s) before they are approved and published on the Platform. Our representatives also thoroughly inspect the Item(s) at pick-up.
If you find any Item(s) listed on the Platform that you suspect is a fake or replica, please report this immediately to customer support at firstname.lastname@example.org
and we will investigate this further. All reports will be treated as anonymous.
Only registered users on the Platform can rent Item(s). If you are not registered, you will be required to do so before you can completely process a rental Order. Registration on the Platform is currently free of cost and no membership fee is currently being charged. Registration and processing a rental Order is quick and easy.
Click on the human icon on the right side of the page to create a new account. Enter your information, create a password and create your new account. Once your account is created, the fun truly begins.
If you are already registered, click on the human icon on the right side of the page to sign into your account. You can also sign in with your Facebook or Google accounts.
As a registered user, you can browse through the wide selection of beautiful Item(s) available on the Platform. If you know exactly what you want, you can use the search or filter system to narrow your search by colour, size, length, designer, etc.
You may rent up to 4 Item(s) at a time. Choose your rental period, being either 4 or 8 days, choose the start date of your rental, and book the Item(s). When you are ready to check out, click on the shopping bag icon at the right side of the page to check-out your rental. You will receive an order confirmation email once you successfully process your Order. Rental may be processed on a pre-paid or cash-on-delivery basis as provided on the Platform.
Please be mindful that your rental will be communicated to the Supplier of the rented Item(s). This is not applicable if you have rented House Item(s). House Item(s) are Item(s) that are supplied and fulfilled by TUTNOD.
If you have selected more than one Item from different Suppliers, your request to rent the Item(s) will be sent to the Suppliers for their confirmation. Having previous rental records with good ratings is often helpful to the Supplier in confirming a rental Order.
We encourage Suppliers to confirm a rental request within an hour of receiving it. However, be mindful that if the Supplier does not confirm the request within 24 hours, we are entitled to deem that Order as rejected by Supplier.
We will normally initiate delivery of the Item(s) as soon as we receive the Supplier’s confirmation, subject to your selected rental start date. Please note that if payment for your rental is made via credit card, your payment will be authorized only after the Supplier has confirmed the Rental. We process your payment through a secure online payment gateway that encrypts your card details in a secure host environment.
Yes, we want everyone to look their best and as such, TUTNOD is mindful of certain needs including maternity needs. Suppliers are required to indicate whether the Item(s) is a maternity style and it will be categorized as “maternity” if so indicated. You will find the maternity styles using the “Occasions” filter system. You may find other Item(s) which, although not specifically maternity styles, are suitable to meet your styling needs.
You may rent up to 4 Item(s) at a time for a rental period. Your Item(s) can be from different Suppliers or the same Supplier. TUTNOD will not make any rental available to you if you have up to 4 Item(s) already delivered to you; even if you successfully process a Rental Order. You may process additional Rental Order only when you have returned one or more of your previous rentals.
Please note that we may be unable to deliver all the Item(s) at the same time, if the Item(s) rented are from different Suppliers. Delivery of each Item will depend on when we receive the Item(s) from the Suppliers.
You may also return any one of the Item(s) rented for various reasons. This does not affect your use of the other Item(s).
You can rent up to 4 Item(s) with different rental periods as available on the Platform.
Where payment is being made by credit card, your card will be charged at check-out although the payment will be authorized only upon the Supplier confirming the rental. We process all payments through a secure online payment gateway that encrypts your card details in a secure host environment.
Your Order will not be processed if your payment method has been declined. Please check that you have entered your credit card details correctly, or that there is sufficient fund to cover the rental. Also check that you have provided the correct billing address as provided with your bank. Otherwise, please contact your bank for further assistance.
The Platform provides different payment methods including pre-payment and cash-on-delivery. TUTNOD reserves the right to determine what payment method will be used in respect of a Rental Order. Where Cash-On-Delivery payment option is available to a User, the payment option will be visible on the Platform. Otherwise, TUTNOD will charge all payment at the time the Order is processed on the Platform. TUTNOD will charge the payment method we have on file for you when you check out your rental Order on the Platform. We process payment through a secure online payment gateway that encrypts your card details in a secure host environment.
We take care of delivery. When you place a rental Order on the Platform, you will be required to choose a rental period and set the start date of your rental period. Once your rental is confirmed by the Supplier, a TUTNOD representative will contact you to arrange a date, time and location for the delivery of the Item(s). Please note that we do not deliver to P. O. Box addresses and a receipt signature will be required upon delivery. The Item(s) will be delivered to you by a TUTNOD representative no later than the start date of your rental period.
Ideally, we will attempt to reach you on your phone number we have on file for you. We may also send you email and/or SMS text notifications.
We recommend that you pick a rental date to start at least two day before your event to ensure that you absolutely love your look for your event.
Please note that unless you are renting House Item(s), your Orders are always subject to the Supplier’s final consent to provide the Item(s) for rental.
We will attempt to update you each step of the delivery process. If you have any problems with the delivery of your Item(s) please contact our customer support at email@example.com
We current provide the Platform and its services within UAE only.
Two rental periods are available on the Platform. You may rent an Item(s) for a period of 4 days or 8 days. We recommend that you pick a delivery date that is at least two days before your event to ensure that you absolutely love your look.
Yes. You may extend your rental period for up to the next available rental periods. For example, if your rental period was 4 days, you may request for the rental period to be extended to 8 days in which case, you will pay the difference in the rental price of the initial rental period and the new rental period. If your rental period was for 8 days, you may choose to extend your rental period for another 4 days by sending an email to firstname.lastname@example.org
at least 1 day before the expiration of your current rental period. We will check the availability of the Item(s) and arrange the extension if the Item(s) is available.
Extension of the rental period is subject always to the payment of the additional rental rate and an acceptance of the extension by the Supplier.
Once your Order has been processed on the Platform, we will immediately notify the Supplier of the rental and the Supplier is required to make the Item(s) available.
In the event that the Supplier informs us of the unavailability of the Item(s), we will immediately contact you to inform you of this. You may process another rental on the Platform. Please remember that your payment is not authorized until your Rental is confirmed by the Supplier. If you have used any rewards points to pay for the Order, we will make reasonable efforts to refund the reward points. If you have further concerns, please contact our customer support at email@example.com
We make every effort to ensure that you receive the Item(s) in the best condition possible. This is why our representative is required to conduct a quality inspection of Item(s) during pick-up from Suppliers. If our representative finds an Item(s) in an unusable condition, such as Item(s) being stained, dirty, damaged, wrinkled, or does not meet the description of the Item(s) listed on the Platform, our representative will reject pick-up and record the reason for rejecting the pick-up.
In such instance, we will immediately contact you to inform you of this and we will arrange to credit your profile account with the rental price paid by you which you may use to process another rental on the Platform. We will use reasonable efforts to process a refund of any reward points used to pay for the Order.
We may otherwise, at our discretion, process a full refund of your payment to your original payment source. Please note that receipt of your refund into your original payment source may take several days depending on the payment method and your bank. If you have further concerns, please contact our customer support at firstname.lastname@example.org
When an Item(s) is delivered to you, you will be required to inspect the Item(s) to confirm that the Item(s) you have received is in suitable condition and matches the description of the Item(s) you ordered on the Platform.
If the Item(s) are not in suitable condition, or do not match the description on the Platform, or you are in doubt as to the authenticity of the Item(s), please do not accept the Item(s). We will however require that you state the reason(s) for not accepting the Item(s) on the Order Form. The Order Form will be given to you by our representative. Once you accept and sign for an Item(s), it is deemed that the Item(s) has been supplied to you in the condition the Supplier stated the Item(s) is in.
If you reject an Item(s) for being in an unacceptable condition or not matching the description of the Item(s) listed on the Platform, or on suspicion that the Item(s) may not be authentic, we will credit your profile account with the rental price which you may use to process another rental on the Platform. We will also take further steps to address the concerns with the Supplier.
We want you to love your rented Item(s) and absolutely love your look. That’s why we encourage you to try the Item(s) while our representative is present; but only after you have confirmed that you received the Item(s) in an acceptable condition.
Our representatives are trained stylists and are always happy to help you check the fit of the Item(s) on you. If you have any doubt as to the fit of the Item(s) or do not absolutely love the look, you can immediately return the Item(s).
If you are unable to try the Item(s) at the time of delivery, you have up to four hours after delivery for you to try and decide on the fit of the Item(s). If you determine that you do not love the look or fit of the Item(s), please ensure that you contact our customer support within 4 hours after the delivery of the Item(s) is made to you
to request the pick-up of the Item(s).
We guarantee a refund of your rental price (less administrative charges) will be credited to your profile account when you return an Item(s) for fit which you may use to process another rental on the Platform. Any difference in price for another Item(s) rented on the Platform will either be charged to you or refunded in credit to you.
We will make reasonable efforts to send the Item(s) to you in time for your event. It is for this reason that we encourage you to choose a delivery date that is at least two days before your event so that we can take care of any unforeseen circumstances in good time.
If you opt for a refund of your payment, please note that a refund (rental price less administrative charges) may take several days to process based on your payment method.
Please note that except for the normal wear from trying an Item(s), the Item(s) must be returned unworn, unwashed, unscented (no perfume or other scents), no human, animal or other hair, no rips or tear, no other signs of being worn, in its original packing and hangers included. If you have further concerns, please contact our customer support at email@example.com
We make reasonable effort to provide a size guide for the Item(s) listed on the Platform. All Item(s) are listed with their relevant size(s). We encourage our Suppliers to provide a practical guide as to the sizing of the Item(s). For example, when a dress in size 8 is listed, Supplier will indicate if the dress is true to size, feels more like a size 6 or feels bigger like a size 10.
For House Item(s), please call our customer support on 0557561825 for more guidance.
We make every effort to ensure that you receive the Item(s) in the best condition possible. Our representatives are required to receive the Item(s) from the Supplier in good and ready to wear condition and may therefore refuse to accept an Item(s) if the Item(s) is not in a ready to wear condition. Unless we determine that the Item(s) can be put in a ready to wear condition before your expected time of delivery. If you receive clothing Item(s) with slight creases, we request you to try steaming the garment on low heat or contact our customer support on 0557561825 for guidance.
No. You cannot tailor or make any alteration on any Item(s). All clothing Item(s) are sent with temporary hem tape strips which you can use to temporarily hem your rented clothing item(s). Our representatives are happy to demonstrate to you how the temporary hem tape strips are used. You can also watch the video here
No. Item(s) rented on the Platform can be used by the Renter only. In certain instances where an Item(s) is being rented by a Renter for use by their minor child below the age of 18, the Renter must inform TUTNOD of the use of the Item(s) by a third party and obtain TUTNOD’s prior consent. Notwithstanding this, the Renter remains responsible for the Item(s) and will be liable for any claim made on the Item(s) by the Supplier.
No. TUTNOD takes care of the cleaning of Item(s) rented by you. Simply enjoy and return the Item(s). Please do not attempt to clean the Item(s) after your use. We have partnered with specialist cleaning service providers who will thoroughly clean and prepare the Item(s) for return to the Supplier.
Please note that any attempt by you to clean the Item(s) may result into liability for you particularly if the Item(s) gets damaged from your attempt to clean it.
The Item(s) listed on the Platform are generally not for sale. However, TUTNOD will occasionally carry out a sale of Item(s) on the Platform and you may buy the Item(s) at that time.
If you are interested in buying an Item(s) you have rented, please contact our customer support at firstname.lastname@example.org
and we will notify the Supplier of your interest in buying the Item(s). Please note that all sale Item(s) are final.
You may cancel an Order placed on the Platform any time before scheduled delivery is made to you. We will make a cash refund of your full payment in respect of any rental Order that is cancelled within one hour after it is placed. Any cancellation made more than one hour after the order is placed will be processed less 20% administrative fee. Any Order cancelled after pickup and delivery has been initiated will be processed less the administrative fee and at TUTNOD’s discretion, we may charge the delivery charges to you.
Refunds, where applicable, will be made through the same method of original payment. TUTNOD has no influence over how much time refund will be process through payment gateways.
Yes, and in fact, we strongly encourage you to. As a marketplace, the review system is a key element to keeping the Platform safe, secure and guaranteeing a trusted marketplace for everyone. The review system is available to every registered Supplier and Renter on the Platform. We encourage you to review every rental and the Platform itself upon the completion of a rental.
As a Renter, you can provide a review on the Supplier, including if the Item(s) matched the image and description provided on the Platform, the condition of the Item(s) when received, if the Supplier accepted your rental request in good time, if you had a request for an extension of the rental period, how that extension request was handled, and your experience using the Platform including the service provided by our representatives. At the end of a rental period or if you have refused to accept a rental or have returned a rental, we will send you a request to review your entire experience. Please provide honest feedback.
Please be aware that the Supplier will, similarly, be providing a review of your rental. Suppliers will be entitled to view your profile and will have access to any review provided by other Suppliers with respect to their Item(s) rented by you. We encourage you to use all Item(s) with utmost care and respect and to return all Item(s) in the same or similar condition as you have received it (barring slight perfume scent or expected wear). Respect and trust are the basis on which the Platform is built. We allow Suppliers to determine whether or not to accept a rental request based on previous reviews by other Suppliers.
A day before your rental period is due to expire, we may send you an email and/or a SMS notification to remind you of the expiration of your rental period. In addition, our representative will contact you, ideally by a telephone call, to arrange a suitable pick up time and location with you.
You can at any time but always before three hours prior to the scheduled pick-up time, change the pick-up time and location by contacting our customer support at email@example.com
or 0557561825. Please note that you cannot change the rental period end date unless through a request for extension made before the period end date. Late fees will start to apply if the Item(s) are not returned at the end of your rental period.
If you are aware of any circumstances that will make it impossible to return an Item(s) at the end of your rental period, we request that you process a request for an extension of the rental period before the end of your original rental period. Please contact our customer support at firstname.lastname@example.org
if you have other concerns and we will make reasonable efforts to assist you in whatever way we can. We rely on you to return the Item(s) at the end of your rental period or extended period. This way, other Renters waiting to use the Item(s) are not disappointed.
Delayed return will be subject to late fees being charged to your payment method on file with us. We will charge you the rental price of the Item(s) for the period of delay plus a 150% interest on the total rental price for a total of days not exceeding 20 days. If Item(s) is not returned after a delay of 20 days, we will notify relevant authorities and apply other necessary method to enforce the return of the Item(s). Otherwise, we shall be entitled to charge your payment method for the retail price of the Item(s) at market value, plus accumulated late charges fees and applicable interest after which you will be entitled to keep the Item(s).
We are aware that minor mishap, wear and tear may occur for which we use the insurance charges (added to your rental price) to cover. We always emphasis that every Item(s) should be used with utmost care and respect and should show only very minor signs of expected use such as perfume scents, light stains or other minor wear.
Minor wear and tear covered under insurance include minor stains that can be cleaned easily, minor rips that can be hemmed, a few missing beads or sequins, broker zippers that can be easily replaced, missing non-decorative button that can be easily replaced or other minor damages as determined by TUTNOD
In the event of significant damaged beyond repair, theft or lost which are not covered under the insurance, you will be responsible for the full cost of repair or replacing the Item(s), or in the event that the Item(s) is no longer available and cannot be replaced, for the full retail price or market value of the Item(s).
The rented Item(s) are delivered to you in a 100% recyclable and biodegradable package. We request that all Item(s) rented by you are returned in the same packaging as they were delivered to you.
Item(s) rented from the Platform are insured against minor mishaps, wear and tear from the period when the Item(s) are delivery to the Renter until it is returned to the Supplier only. You are charged 3% of the retail cost of each Item(s) you rent on the Platform as cost of insurance for each Item(s) which is included in the rental price you pay. The insurance does not cover damages that cannot be repaired, loss and theft of the Item(s) and you will be responsible for these.
Yes. You may cancel a rental Order within one hour of the Order being placed on the Platform through your profile. Please log into your profile account, click on My orders. Your order will be visible for cancellation if the Order had been placed within an hour prior. Click on “Cancel” Once confirmed, you will be entitled to 100% refund of the rental price if your payment has already been authorised. Please note that a cash refund may take several days to process based on your bank and payment method.
If more than one hour has passed since the Order was place, please contact our customer support at email@example.com
to request the cancellation of an Order and we will be happy to help. Any cancellation done after the one-hour timeframe will be subject to an administrative fee of 20%. Any cancellation done after delivery has been initiated will be subject to a 20% administrative fee and TUTNOD may at its discretion, charge delivery costs to you. If you have further concerns, please contact our customer support.
No, you cannot make any changes to your Order once placed. You may however cancel the Order without charge within one hour after the Order is placed. Any request for cancellation made one hour after the Order is place may be subject to applicable cancellation charges.
If a period of one hour has passed since you made the Order, please contact our customer support at firstname.lastname@example.org
and we will be happy to help you.