Rent An Item | List An Item

Frequently Asked Questions – Suppliers

How safe is it to lend my designer Item(s) on TUTNOD?
We ensure that only persons who are registered users on the Platform have access to your listed Item(s). We obtain identifiable information with regards to Renters who rent your Item(s) including obtaining credit card information and pre-authorization to charge the credit card on file in the event of damage, loss and/or theft or failure to return rented Item(s). In addition, we have built in tracking into the Platform. We encourage our Users to take the opportunity to review and rate your experiences on the Platform, including your experiences with Renters. By using the review and rating system, we can together build a trusted and safe rental marketplace. If you have any complaints with regards to your Item(s) rented through the Platform, please contact customer support within 24 hours at support@tutnod.com.
What Item(s) can I list on TUTNOD?
You can list only authentic designer/luxury fashion Item(s) on TUTNOD such as clothing, handbags and accessories. These items must be in excellent condition. If you have any doubt as to the authenticity and/or the condition of an item, please do not list it on the Platform. We will approve and accept luxury items from brands such as Marchesa, Toni Maticevski, Chanel, Zuhair Murad, Christian Siriano, Ralph & Russo, Monique Lhuillier, Zimmermann, to Alexis, Self Portrait, Halston Heritage; whether they are straight off the runway, vintage or archive collection pieces. Approving items that will be listed on the Platform is at TUTNOD’s discretion. We will not approve high street or fast fashion brands and/or Item(s) that do not qualify as luxury brands.
How do I upload my Item(s) on TUTNOD?
Only registered users on the Platform can upload Item(s). If you are not registered, you will be required to do so before you can access the upload page. Registration on the Platform is free of cost and membership fee is currently not charged. Uploading Item(s) on TUTNOD is quick and easy. The Platform provides an easy to upload process. If you are not registered on the Platform, click on human shape icon at the top right side of the page to create an account. To upload an Item, click on List An Item on the top of the page and complete the Supplier’s registration process. Upon completing this registration process, you will gain access to the Supplier Dashboard. You can manage your Item(s) from this dashboard. We encourage you to upload your Item(s) showing multiple views in very clear images. Items shown in clear images and multiple views are likely to generate more interests.
What information must accompany the Item(s) I upload?
Detailed and accurate description of the Item(s) is necessary. You will be required to provide all the information required on the “Products – New Item” page. Such information includes brand/designer name, retail value, rental price, product type, size and fit, colour, classification of Item(s) whether a cocktail or an evening dress or a clutch bag etc. All mandatory fills are asterisked on the “Products – New Item” page. In addition, please indicate and describe in detail the condition of the Item(s) including any noticeable wear on the Item(s) no matter how slight, such as stain or scratch. As much as practically possible, please take images which clearly show any the wear on the Item(s). Please note that we may, during the review and approval process, edit noticeable errors in the content of your description details such as spelling error or error in the information provided in order to facilitate the approval, provided that any editing we make does not materially change the details of your description.
I have many Item(s) to list. Can TUTNOD upload and list my Item(s) for me?
Yes, TUTNOD can make arrangements to upload and list your Item(s) on the Platform if you have more than ten (10) Item(s) to list at any one time. We will provide this service at no cost to you. Please contact our customer support at support@tutnod.com to arrange a pick-up time and location. One of our representatives will meet you at the agreed time and location to inspect and receive the Item(s). TUTNOD will photograph and upload the Item(s) with the relevant information. We may need to obtain information such as retail price, rental price and fit from you. Your Item(s) will be returned to you no more than five (5) days from the day we receive the Item(s).
Can I upload any image of my Item(s)?
The images of your Item(s) do most of the talking. It is therefore important that you upload the good images of your Item(s) with clear picture resolution. Photos are best taken in natural, bright light. It is equally important that you photograph the Item(s) showing as many sides as possible. Clothing Item(s) show well when they are worn. If you use an image of you wearing your clothing Item(s), please ensure that it is not a selfie but photographed to clearly show the details and angles of the Item(s). Always photograph your Item(s) against a white background. Do not photograph your Item(s) with other items such as their packaging on the same photograph. Do not photograph your Item(s) lay down. TUTNOD reserves the right to reject your upload if your images are unclear and do not conform to the above. TUTNOD may also remove backgrounds which do not fit prescribed format and replace images at our discretion.
Can I remove my Item(s) or make my Item(s) unavailable on the Platform?
Yes, provided that a Rental Order has not been processed on your Item(s), you may remove your Item(s) temporarily or permanently from the Platform. If your Item(s) will be unavailable at any time, we advise that you make the Item(s) unavailable on the Platform. This can be done from your account. Log into your Supplier Dashboard and click on “Products”. This will list out all your listed Item(s). All listed Item(s) that have been approved will show as “Published” on your “Products” page. Click on the Item(s) you wish to make unavailable to open the Item, scroll to the end of the page and click on “Save Draft”. This will temporarily remove the Item(s) from being published and list your Item as “Draft”. When you are ready to republish the Item(s), follow the same process to open the Item(s), scroll to the end of the page and change the status to “Submit for Review”. We will need to reapprove the Item(s) to be republished. To make all your Item(s) unavailable for a period of time, you can place your account on a “Vacation Mode”, thereby disenabling the ability to place an Order on any of your Item(s). To do this, go to your Supplier Dashboard, click on “Settings” and click on “Vacation Mode”. Make sure to tick both boxes to enable Vacation Mode and to disable purchase during Vacation Mode. Enter the dates when your Item(s) will be unavailable and save. Vacation Mode applies to all your listed Item(s) and cannot be used for making individual Item(s) unavailable. Please note that the process of making Item(s) unavailable does not remove the Item(s) from the Platform permanently, but only makes them unavailable for rent.
Who decides the rental price for my Item(s)?
You decide the rental price of your Item(s). Generally, rentals are priced at between 10% to 20% of the original retail price based on factors such as condition of Item(s), season, whether straight off the runway or many seasons back, etc. We provide two rental periods on the platform being 4 days and 8 days. The default Rental period for which your set price will apply relates to a 4 days rental period. If a rental will be for a rental period of 8 days, the remaining 4 days will be charged at an additional 65% of your set rental price. The system automatically adds to your rental price charges to cover insurance and dry-cleaning. TUTNOD reserves the right to reject your Item(s) if in TUTNOD’s discretion, the Item(s) is not properly priced. TUTNOD may also request you to adjust as appropriate your suggested rental price.
Will TUTNOD automatically list all Item(s) I upload?
No. All Item(s) uploaded will be subject to TUTNOD’s prior review and approval before they are published on the Platform. Item(s) which do not meet criteria such as luxury brand, retail value or state of condition will not be approved for publication. You will be notified when your Item(s) are approved and listed on the Platform. We will also notify you if any Item(s) is not approved including where additional information, modification, alteration or provision of clearer images are required before the Item(s) can be approved. Please contact customer support at support@tutnod.com if you have any questions regarding the approval process.
Do I have a say in who rents my Item(s)?
You do not decide on who rents your Item(s) and you are contractually bound to make your Item(s) available for rental once you have placed them on the Platform. We will immediately notify you of a rental order placed on your Item(s). If the Item(s) is not currently available at the time of rental, you must immediately contact customer support at support@tutnod.com to notify them of the unavailability. We advise you to proactively make your Item(s) unavailable for rental on the Platform if they will not be available for a certain period to avoid the Item(s) being processed for rental. TUTNOD may in its discretion deactivate your account and/or terminate the Agreement with you if a Renter’s Order fails as a result of your refusal and/or inability to make the Item(s) available. You may refuse a rental Order to a Renter on the basis of the experience of and reviews provided by other Suppliers in respect of a Renter. In such instance, you will have an option to state the reason for the refusal and TUTNOD will respect your decision not to rent your Item(s) to a Renter based on other Supplier’s experience with the Renter. Please note that your reason for refusal on this ground may be shared with the Renter.
What happens when someone wants to rent my Item(s)?
Once a rental Order has been processed on any of your Item(s), we will send a notification to you to confirm the availability of the rented Item(s). We encourage you to confirm the availability or otherwise within an hour of our notification. The request for a rental will be opened for no more than 24 hours after which the request expires, and a non-confirmation is notified to the Renter. After you have confirmed the availability of the Item(s), our representative will contact you to arrange an acceptable pick-up date, time and location. Ideally, we will attempt to reach you on the phone number we have on file for you. We may also send you email and/or SMS text notifications.
Who is responsible for delivery of my Item(s) once it is rented?
TUTNOD takes care of pick-up of Item(s) from you for delivery to the Renter. Once you have accepted a rental request, our representative will contact you to arrange a date, time and location for the pick-up of the Item(s). If you need to change the pick-up date, time and/or location after your initial confirmation, please contact our customer support at support@tutnod.com at least 3 hours before the scheduled pick-up time. You will otherwise be charged for any additional costs incurred by us for any such changes to time and/or place.
Can my Item(s) be rejected at pick-up?
Our representative is required to conduct an inspection of Item(s) at pick-up to ensure that the Item(s) are as described and in excellent usable condition. If our representative finds an Item(s) is not as describe or is not in an excellent usable condition, (such as Item(s) being stained, dirty, damaged, wrinkled, or does not meet the description of the Item(s) listed on the Platform) our representative will reject the Item(s) at pick-up and record the reason for rejecting the pick-up. We encourage you to ensure that your Item(s) are in good and ready to use conditions. Please ensure that clothing Item(s) are clean, wrinkle free, odour free, unstained, undamaged, and as described. Our representative may determine that an Item which is not in an excellent useable condition for rental may be put in an excellent useable condition before the Item is due to be delivered to the Renter. If our representative so determines and you agree that we may take reasonable actions to put the Item(s) to excellent usable condition prior to the Item being delivered to the Renter, TUTNOD will deduct all cost incurred by it in putting the Item back to an excellent usable condition from the money due to you from the rental. However, if the cost of putting the Item back to an excellent useable condition will exceed the rental price, TUTNOD will not incur the cost and will return the Item to the Supplier. TUTNOD reserves the right to deactivate a Supplier’s account where the Supplier has on repeated occasions, provided Item(s) that are in unusable conditions at the time of pick-up.
I am not sure of the authenticity of my Item(s). Can I list them?
If you have the slightest doubt as to the authenticity of your Item(s), please do not list them on the Platform. We advise you to take steps to confirm the authenticity from the brand’s authorised dealer near you before you list the Item(s) on the Platform. TUTNOD has zero-tolerance for fakes or replicas and will immediately deactivate an account and/or deny your access to the Platform if an Item(s) listed is found or reported to be a fake or replica.
Is the Platform and its services available to persons outside the UAE?
We currently provide the platform and its services within the UAE only.
How much do I earn from my Item(s) that are rented on the Platform?
You earn 70% of the net rental rate (earned rental rate). The rental rate is shared 70:30 between you and TUTNOD. The rental rate will be net of all other charges including delivery, insurance, dry-cleaning and VAT as applicable. Where an extension has been requested, the rate paid for the extended period will be shared 70:30 between you and TUTNOD respectively.
How do I receive payment for my Item(s) rented on the Platform?
A Renter has up to 4 hours after the delivery of the Item(s) to return the Item(s) unused. If a request for return and refund has not been made by a Renter within the said period, TUTNOD will credit your User account with your earned rental fee within 5 days of the pick-up of the Item(s) from you, subject always to the relevant payment gateway. You can use your earned rental rate to process a rental Order or request to withdraw your earned rental rate anytime by logging into your account, go to your Supplier Dashboard, click on “Payments” to request a “Withdrawal”. TUTNOD will process a Withdrawal request within 10 working days of the request being made. Payment will be made into an account provided by the Supplier on record with TUTNOD.
How do I use earned rental fee to rent an Item(s) on the Platform?
Your profile account will be credited with your earned rental fee. You may choose to hold your earned rental fee in your account or Withdraw. If you are holding your earned rental fee in your account, the credit will show at check out. You can choose to apply your earned rental fee or part of it towards a rental. We will still require your credit card details to be entered. However, if you have enough earned rental rate to pay for the rental, your credit card will not be charged. Otherwise, your credit card will be charged for the part of the rental price not covered by your earned rental fee.
How are my Item(s) featured on the Platform?
Your Item(s) are featured on the Platform according to how they are uploaded and approved. However, there are ways you can get your Item(s) to be featured more prominently on the Platform based on the ratings given to you by Renters. Your rating increases based on how quickly you respond to a rental request and accuracy of the description of your Item(s). TUTNOD will occasionally, feature Item(s) listed on the Platform for promotional and marketing purposes. When featuring Item(s), we will use Item(s) from Suppliers who (i) upload very clear images, (ii) always confirm the availability of listed Item(s) in good time, (iii) list stylish and seasonal Item(s), and provide accurate description of their Item(s).
Am I responsible for cleaning my Item(s)?
If your Item(s) have been rented on the Platform, TUTNOD will be responsible for cleaning such rented Item(s). We have partnered with specialist dry cleaning service providers who will thoroughly dry clean your Item(s) before they are returned to you. However, you are responsible for ensuring that the Item(s) listed by you on the Platform have been cleaned and ready for use prior to supplying the Item(s) for rental. Our representatives are required to receive the Item(s) from you in good and ready to use condition and may refuse to receive an Item(s) if the Item(s) is not in an excellent usable condition; unless we determine that the Item(s) can be put in an excellent usable condition before delivery to the Renter. Please see question 15 above for more information on this.
Can I sell my Item(s) on the Platform?
The Platform is generally a rental Platform. However, TUTNOD will occasionally carry out sales of Item(s) on the Platform and you may sell your Item(s) at that time. Please notify our customer support by email to support@tutnod.com if you wish to sell your Item(s) and it will be included during our periodic sales. We will also notify you if any Renter indicates an interest in buying an Item(s) that has been rented from you. The decision to sell and the price at which to sell will be solely at your discretion. TUTNOD will receive a 15% commission for Item(s) sold on the Platform.
Can I review my Renters?
Yes, and in fact, we highly encourage you to. As a marketplace, the review system is a key element in keeping the Platform safe, secure and guaranteeing a trusted rental marketplace for everyone. The review system is available to every registered Supplier and Renter on the Platform. We encourage you to review every rental on the Platform and the Platform itself upon the completion of a rental. As a Supplier, you may review the Renter, including whether the Renter returned the Item(s) in the same condition as it was when it was rented, if the Renter delayed the return of your Item(s), and your experience using the Platform including the service provided by our representatives. At the end of a rental period and upon returning your Item(s) to you, we will send you a request to review the entire experience. Please provide your honest feedback. Your review can help other Suppliers in deciding whether or not to approve a rental in respect of a particular Renter.
How does TUTNOD insure my Item(s)?
We apply 3% of the Item(s) retail price to cover the cost of insurance which is mandatorily included in the rental price. This insurance covers against minor mishap, wear and tear. Minor mishap includes minor stains that can be easily removed, minor rips that can be hemmed, a few missing beads or sequins, broker zippers that can be easily replaced, missing non-decorative button that can be easily replaced or other minor damages as determined by TUTNOD. Major damage, theft and loss are not covered under this insurance. When you set the rental price on the Platform, the cost of insurance will be automatically added to the price. The insurance we provide is limited to the rental period for which the Item(s) has been rented only; that is, from the moment the Item(s) is received from you by our representative until it is returned back to and accepted by you. The insurance does not cover the Item(s) for the entire period the Item(s) are listed on the Platform. If you have any concerns as to the condition of your Item(s) rented through the Platform, please contact our customer support at support@tutnod.com no later than 8 hours after the return of your Item(s).
What happens if my Item(s) is not returned on time?
TUTNOD uses all commercially reasonable effort to ensure that an Item(s) is collected from the Renter at the end of the rental period. We will immediately notify you if there is any delay in receiving the Item(s) from the Renter and the reason for the delay to the best of our knowledge. Please note however that your Item(s) will be returned to you 2 working days from the end of a rental period to allow for the cleaning and repair (if necessary) of the Item(s).
What happens if my Item(s) is returned damaged or stained?
TUTNOD will continue to emphasis the importance of every Item(s) being used with utmost care and respect. We do not tolerate any forms of damage to Item(s) other than minor signs of expected use. In the event that your Item(s) is returned and showing any form of minor damage, we have teamed up with expat tailors and artisans who are able to restore your Item(s) to its original condition. Minor wear and tear or signs of minor damage will be covered by insurance. Minor wear and tear include minor stains that can be cleaned easily, minor rips that can be hemmed, a few missing beads or sequins, broker zippers that can be easily replaced, missing non-decorative button that can be easily replaced or other minor damages as determined by TUTNOD If an Item(s) is damaged beyond repair or lost, the Renter will be responsible for the full cost of replacing the Item(s). In the event that the Item(s) is no longer available and cannot be replaced, the Renter will be responsible for the full retail price of the Item(s) to you.

Frequently Asked Questions – Renters

What Items can I rent on TUTNOD?
You will find Item(s) such as clothing, handbags and accessories from the world’s most coveted luxury fashion houses such as Elie Saab, Hamda Al Fahim, Gucci, Balmain, Valentino, Carolina Herrera, Oscar de la Renta, Fendi, Ralph and Russo, Marchesa, Toni Maticevski, Chanel, Zuhair Murad, Christian Siriano, Cushnie, Brandon Maxwell, Monique Lhuillier, Zimmermann, Alexis, Self Portrait, Halston Heritage, Rachel Zoe, Aidan Mattox, etc. listed on TUTNOD and available for rent.
How do I know that the Item(s) listed on TUTNOD are authentic?
TUTNOD has a zero-tolerance policy for fakes and/or replicas. We advise Suppliers to be 100% convinced of the authenticity of their Item(s) before listing them. We use every care and effort to review uploaded images of Item(s) before they are approved and published on the Platform. Our representatives also thoroughly inspect the Item(s) at pick-up. If you find any Item(s) listed on the Platform that you suspect is a fake or replica, please report this immediately to customer support at support@tutnod.com and we will investigate this further. All reports will be treated as anonymous.
How can I rent an Item(s) on TUTNOD?
Only registered users on the Platform can rent Item(s). If you are not registered, you will be required to do so before you can completely process a rental Order. Registration on the Platform is currently free of cost and no membership fee is currently being charged. Registration and processing a rental Order is quick and easy. To Register: Click on the human icon on the right side of the page to create a new account. Enter your information, create a password and create your new account. Once your account is created, the fun truly begins. If you are already registered, click on the human icon on the right side of the page to sign into your account. You can also sign in with your Facebook or Google accounts. As a registered user, you can browse through the wide selection of beautiful Item(s) available on the Platform. If you know exactly what you want, you can use the search or filter system to narrow your search by colour, size, length, designer, etc. You may rent up to 4 Item(s) at a time. Choose your rental period, being either 4 or 8 days, choose the start date of your rental, and book the Item(s). When you are ready to check out, click on the shopping bag icon at the right side of the page to check-out your rental. You will receive an order confirmation email once you successfully process your Order. Rental may be processed on a pre-paid or cash-on-delivery basis as provided on the Platform. Please be mindful that your rental will be communicated to the Supplier of the rented Item(s). This is not applicable if you have rented House Item(s). House Item(s) are Item(s) that are supplied and fulfilled by TUTNOD. If you have selected more than one Item from different Suppliers, your request to rent the Item(s) will be sent to the Suppliers for their confirmation. Having previous rental records with good ratings is often helpful to the Supplier in confirming a rental Order. We encourage Suppliers to confirm a rental request within an hour of receiving it. However, be mindful that if the Supplier does not confirm the request within 24 hours, we are entitled to deem that Order as rejected by Supplier. We will normally initiate delivery of the Item(s) as soon as we receive the Supplier’s confirmation, subject to your selected rental start date. Please note that if payment for your rental is made via credit card, your payment will be authorized only after the Supplier has confirmed the Rental. We process your payment through a secure online payment gateway that encrypts your card details in a secure host environment.
Do you list Item(s) that are suitable for maternity?
Yes, we want everyone to look their best and as such, TUTNOD is mindful of certain needs including maternity needs. Suppliers are required to indicate whether the Item(s) is a maternity style and it will be categorized as “maternity” if so indicated. You will find the maternity styles using the “Occasions” filter system. You may find other Item(s) which, although not specifically maternity styles, are suitable to meet your styling needs.
How many Item(s) can I rent at a time?
You may rent up to 4 Item(s) at a time for a rental period. Your Item(s) can be from different Suppliers or the same Supplier. TUTNOD will not make any rental available to you if you have up to 4 Item(s) already delivered to you; even if you successfully process a Rental Order. You may process additional Rental Order only when you have returned one or more of your previous rentals. Please note that we may be unable to deliver all the Item(s) at the same time, if the Item(s) rented are from different Suppliers. Delivery of each Item will depend on when we receive the Item(s) from the Suppliers. You may also return any one of the Item(s) rented for various reasons. This does not affect your use of the other Item(s).
I am renting more than one Item. Can I rent the Item(s) for different rental period?
You can rent up to 4 Item(s) with different rental periods as available on the Platform.
When will my card be charged?
Where payment is being made by credit card, your card will be charged at check-out although the payment will be authorized only upon the Supplier confirming the rental. We process all payments through a secure online payment gateway that encrypts your card details in a secure host environment.
Why was my Order not successfully processed?
Your Order will not be processed if your payment method has been declined. Please check that you have entered your credit card details correctly, or that there is sufficient fund to cover the rental. Also check that you have provided the correct billing address as provided with your bank. Otherwise, please contact your bank for further assistance.
Can I pay for my rental upon delivery?
The Platform provides different payment methods including pre-payment and cash-on-delivery. TUTNOD reserves the right to determine what payment method will be used in respect of a Rental Order. Where Cash-On-Delivery payment option is available to a User, the payment option will be visible on the Platform. Otherwise, TUTNOD will charge all payment at the time the Order is processed on the Platform. TUTNOD will charge the payment method we have on file for you when you check out your rental Order on the Platform. We process payment through a secure online payment gateway that encrypts your card details in a secure host environment.
How do I receive the Item(s) I have rented?
We take care of delivery. When you place a rental Order on the Platform, you will be required to choose a rental period and set the start date of your rental period. Once your rental is confirmed by the Supplier, a TUTNOD representative will contact you to arrange a date, time and location for the delivery of the Item(s). Please note that we do not deliver to P. O. Box addresses and a receipt signature will be required upon delivery. The Item(s) will be delivered to you by a TUTNOD representative no later than the start date of your rental period. Ideally, we will attempt to reach you on your phone number we have on file for you. We may also send you email and/or SMS text notifications. We recommend that you pick a rental date to start at least two day before your event to ensure that you absolutely love your look for your event. Please note that unless you are renting House Item(s), your Orders are always subject to the Supplier’s final consent to provide the Item(s) for rental. We will attempt to update you each step of the delivery process. If you have any problems with the delivery of your Item(s) please contact our customer support at support@tutnod.com
Is the Platform and its services available to persons outside the UAE?
We current provide the Platform and its services within UAE only.
How long can I rent an Item(s) for?
Two rental periods are available on the Platform. You may rent an Item(s) for a period of 4 days or 8 days. We recommend that you pick a delivery date that is at least two days before your event to ensure that you absolutely love your look.
Can I extend a rental period?
Yes. You may extend your rental period for up to the next available rental periods. For example, if your rental period was 4 days, you may request for the rental period to be extended to 8 days in which case, you will pay the difference in the rental price of the initial rental period and the new rental period. If your rental period was for 8 days, you may choose to extend your rental period for another 4 days by sending an email to support@tutnod.com at least 1 day before the expiration of your current rental period. We will check the availability of the Item(s) and arrange the extension if the Item(s) is available. Extension of the rental period is subject always to the payment of the additional rental rate and an acceptance of the extension by the Supplier.
What happens if the Supplier does not provide the Item(s) for rental?
Once your Order has been processed on the Platform, we will immediately notify the Supplier of the rental and the Supplier is required to make the Item(s) available.   In the event that the Supplier informs us of the unavailability of the Item(s), we will immediately contact you to inform you of this. You may process another rental on the Platform. Please remember that your payment is not authorized until your Rental is confirmed by the Supplier. If you have used any rewards points to pay for the Order, we will make reasonable efforts to refund the reward points. If you have further concerns, please contact our customer support at support@tutnod.com
What happens if the Item(s) is rejected by your representative at pick-up?
We make every effort to ensure that you receive the Item(s) in the best condition possible. This is why our representative is required to conduct a quality inspection of Item(s) during pick-up from Suppliers. If our representative finds an Item(s) in an unusable condition, such as Item(s) being stained, dirty, damaged, wrinkled, or does not meet the description of the Item(s) listed on the Platform, our representative will reject pick-up and record the reason for rejecting the pick-up.   In such instance, we will immediately contact you to inform you of this and we will arrange to credit your profile account with the rental price paid by you which you may use to process another rental on the Platform. We will use reasonable efforts to process a refund of any reward points used to pay for the Order.   We may otherwise, at our discretion, process a full refund of your payment to your original payment source. Please note that receipt of your refund into your original payment source may take several days depending on the payment method and your bank. If you have further concerns, please contact our customer support at support@tutnod.com
What happens if the Item(s) does not match the description of the Item(s) I ordered on the Platform?
When an Item(s) is delivered to you, you will be required to inspect the Item(s) to confirm that the Item(s) you have received is in suitable condition and matches the description of the Item(s) you ordered on the Platform.   If the Item(s) are not in suitable condition, or do not match the description on the Platform, or you are in doubt as to the authenticity of the Item(s), please do not accept the Item(s). We will however require that you state the reason(s) for not accepting the Item(s) on the Order Form. The Order Form will be given to you by our representative. Once you accept and sign for an Item(s), it is deemed that the Item(s) has been supplied to you in the condition the Supplier stated the Item(s) is in.   If you reject an Item(s) for being in an unacceptable condition or not matching the description of the Item(s) listed on the Platform, or on suspicion that the Item(s) may not be authentic, we will credit your profile account with the rental price which you may use to process another rental on the Platform. We will also take further steps to address the concerns with the Supplier.
What happens if the Item(s) does not fit or isn’t flattering?
We want you to love your rented Item(s) and absolutely love your look. That’s why we encourage you to try the Item(s) while our representative is present; but only after you have confirmed that you received the Item(s) in an acceptable condition. Our representatives are trained stylists and are always happy to help you check the fit of the Item(s) on you. If you have any doubt as to the fit of the Item(s) or do not absolutely love the look, you can immediately return the Item(s). If you are unable to try the Item(s) at the time of delivery, you have up to four hours after delivery for you to try and decide on the fit of the Item(s). If you determine that you do not love the look or fit of the Item(s), please ensure that you contact our customer support within 4 hours after the delivery of the Item(s) is made to you to request the pick-up of the Item(s). We guarantee a refund of your rental price (less administrative charges) will be credited to your profile account when you return an Item(s) for fit which you may use to process another rental on the Platform. Any difference in price for another Item(s) rented on the Platform will either be charged to you or refunded in credit to you. We will make reasonable efforts to send the Item(s) to you in time for your event. It is for this reason that we encourage you to choose a delivery date that is at least two days before your event so that we can take care of any unforeseen circumstances in good time. If you opt for a refund of your payment, please note that a refund (rental price less administrative charges) may take several days to process based on your payment method. Please note that except for the normal wear from trying an Item(s), the Item(s) must be returned unworn, unwashed, unscented (no perfume or other scents), no human, animal or other hair, no rips or tear, no other signs of being worn, in its original packing and hangers included. If you have further concerns, please contact our customer support at support@tutnod.com
Do you provide guide on the sizes of Item(s)?
We make reasonable effort to provide a size guide for the Item(s) listed on the Platform. All Item(s) are listed with their relevant size(s). We encourage our Suppliers to provide a practical guide as to the sizing of the Item(s). For example, when a dress in size 8 is listed, Supplier will indicate if the dress is true to size, feels more like a size 6 or feels bigger like a size 10. For House Item(s), please call our customer support on 0557561825 for more guidance.
Will the Item(s) be delivered ready for use?
We make every effort to ensure that you receive the Item(s) in the best condition possible. Our representatives are required to receive the Item(s) from the Supplier in good and ready to wear condition and may therefore refuse to accept an Item(s) if the Item(s) is not in a ready to wear condition. Unless we determine that the Item(s) can be put in a ready to wear condition before your expected time of delivery. If you receive clothing Item(s) with slight creases, we request you to try steaming the garment on low heat or contact our customer support on 0557561825 for guidance.
My rented dress will fit better with a little tailoring. Can I tailor it?
No. You cannot tailor or make any alteration on any Item(s). All clothing Item(s) are sent with temporary hem tape strips which you can use to temporarily hem your rented clothing item(s). Our representatives are happy to demonstrate to you how the temporary hem tape strips are used. You can also watch the video here.
Can I allow someone else use the Item(s) I rented?
No. Item(s) rented on the Platform can be used by the Renter only. In certain instances where an Item(s) is being rented by a Renter for use by their minor child below the age of 18, the Renter must inform TUTNOD of the use of the Item(s) by a third party and obtain TUTNOD’s prior consent. Notwithstanding this, the Renter remains responsible for the Item(s) and will be liable for any claim made on the Item(s) by the Supplier.
Can I clean the Item(s) after use?
No. TUTNOD takes care of the cleaning of Item(s) rented by you. Simply enjoy and return the Item(s). Please do not attempt to clean the Item(s) after your use. We have partnered with specialist cleaning service providers who will thoroughly clean and prepare the Item(s) for return to the Supplier. Please note that any attempt by you to clean the Item(s) may result into liability for you particularly if the Item(s) gets damaged from your attempt to clean it.
Can I buy an Item(s) I have rented?
The Item(s) listed on the Platform are generally not for sale. However, TUTNOD will occasionally carry out a sale of Item(s) on the Platform and you may buy the Item(s) at that time. If you are interested in buying an Item(s) you have rented, please contact our customer support at support@tutnod.com and we will notify the Supplier of your interest in buying the Item(s). Please note that all sale Item(s) are final.
What is your cancellation and refund policy?
You may cancel an Order placed on the Platform any time before scheduled delivery is made to you. We will make a cash refund of your full payment in respect of any rental Order that is cancelled within one hour after it is placed. Any cancellation made more than one hour after the order is placed will be processed less 20% administrative fee. Any Order cancelled after pickup and delivery has been initiated will be processed less the administrative fee and at TUTNOD’s discretion, we may charge the delivery charges to you. Refunds, where applicable, will be made through the same method of original payment. TUTNOD has no influence over how much time refund will be process through payment gateways.
Can I review my Supplier?
Yes, and in fact, we strongly encourage you to. As a marketplace, the review system is a key element to keeping the Platform safe, secure and guaranteeing a trusted marketplace for everyone. The review system is available to every registered Supplier and Renter on the Platform. We encourage you to review every rental and the Platform itself upon the completion of a rental. As a Renter, you can provide a review on the Supplier, including if the Item(s) matched the image and description provided on the Platform, the condition of the Item(s) when received, if the Supplier accepted your rental request in good time, if you had a request for an extension of the rental period, how that extension request was handled, and your experience using the Platform including the service provided by our representatives. At the end of a rental period or if you have refused to accept a rental or have returned a rental, we will send you a request to review your entire experience. Please provide honest feedback. Please be aware that the Supplier will, similarly, be providing a review of your rental. Suppliers will be entitled to view your profile and will have access to any review provided by other Suppliers with respect to their Item(s) rented by you. We encourage you to use all Item(s) with utmost care and respect and to return all Item(s) in the same or similar condition as you have received it (barring slight perfume scent or expected wear). Respect and trust are the basis on which the Platform is built. We allow Suppliers to determine whether or not to accept a rental request based on previous reviews by other Suppliers.
How do I return the rented Item(s)?
A day before your rental period is due to expire, we may send you an email and/or a SMS notification to remind you of the expiration of your rental period. In addition, our representative will contact you, ideally by a telephone call, to arrange a suitable pick up time and location with you. You can at any time but always before three hours prior to the scheduled pick-up time, change the pick-up time and location by contacting our customer support at support@tutnod.com or 0557561825. Please note that you cannot change the rental period end date unless through a request for extension made before the period end date. Late fees will start to apply if the Item(s) are not returned at the end of your rental period.
What happens if I am unable to return an Item(s) at the end of my rental period?
If you are aware of any circumstances that will make it impossible to return an Item(s) at the end of your rental period, we request that you process a request for an extension of the rental period before the end of your original rental period. Please contact our customer support at support@tutnod.com if you have other concerns and we will make reasonable efforts to assist you in whatever way we can. We rely on you to return the Item(s) at the end of your rental period or extended period. This way, other Renters waiting to use the Item(s) are not disappointed. Delayed return will be subject to late fees being charged to your payment method on file with us. We will charge you the rental price of the Item(s) for the period of delay plus a 150% interest on the total rental price for a total of days not exceeding 20 days. If Item(s) is not returned after a delay of 20 days, we will notify relevant authorities and apply other necessary method to enforce the return of the Item(s). Otherwise, we shall be entitled to charge your payment method for the retail price of the Item(s) at market value, plus accumulated late charges fees and applicable interest after which you will be entitled to keep the Item(s).
What happens if an Item(s) I rented is damaged?
We are aware that minor mishap, wear and tear may occur for which we use the insurance charges (added to your rental price) to cover. We always emphasis that every Item(s) should be used with utmost care and respect and should show only very minor signs of expected use such as perfume scents, light stains or other minor wear. Minor wear and tear covered under insurance include minor stains that can be cleaned easily, minor rips that can be hemmed, a few missing beads or sequins, broker zippers that can be easily replaced, missing non-decorative button that can be easily replaced or other minor damages as determined by TUTNOD In the event of significant damaged beyond repair, theft or lost which are not covered under the insurance, you will be responsible for the full cost of repair or replacing the Item(s), or in the event that the Item(s) is no longer available and cannot be replaced, for the full retail price or market value of the Item(s).
How do I package the Item(s) for return?
The rented Item(s) are delivered to you in a 100% recyclable and biodegradable package. We request that all Item(s) rented by you are returned in the same packaging as they were delivered to you.
Are the Item(s) rented on the Platform insured?
Item(s) rented from the Platform are insured against minor mishaps, wear and tear from the period when the Item(s) are delivery to the Renter until it is returned to the Supplier only. You are charged 3% of the retail cost of each Item(s) you rent on the Platform as cost of insurance for each Item(s) which is included in the rental price you pay. The insurance does not cover damages that cannot be repaired, loss and theft of the Item(s) and you will be responsible for these.
Can I cancel a rental Order made on the Platform?
Yes. You may cancel a rental Order within one hour of the Order being placed on the Platform through your profile. Please log into your profile account, click on My orders. Your order will be visible for cancellation if the Order had been placed within an hour prior. Click on “Cancel” Once confirmed, you will be entitled to 100% refund of the rental price if your payment has already been authorised. Please note that a cash refund may take several days to process based on your bank and payment method. If more than one hour has passed since the Order was place, please contact our customer support at support@tutnod.com to request the cancellation of an Order and we will be happy to help. Any cancellation done after the one-hour timeframe will be subject to an administrative fee of 20%. Any cancellation done after delivery has been initiated will be subject to a 20% administrative fee and TUTNOD may at its discretion, charge delivery costs to you. If you have further concerns, please contact our customer support.
Can I change my rental Order?
No, you cannot make any changes to your Order once placed. You may however cancel the Order without charge within one hour after the Order is placed. Any request for cancellation made one hour after the Order is place may be subject to applicable cancellation charges. If a period of one hour has passed since you made the Order, please contact our customer support at support@tutnod.com and we will be happy to help you.

Frequently Asked Questions – General

Adding Item(s) to favourite list?

If you find an Item(s) that you totally love and want to rent on a later date, you can add that Item(s) to your favourite list. Simply click on the small heart shape to the right of the Item(s) name to add the Item(s) to your favourite list.

Does the Platform carry plus sizes?

We want every woman to look and feel fabulous and make all effort to ensure that all sizes are available on the Platform. We encourage our Users to refer families and friends of all sizes to list their designer Item(s) on the Platform to ensure inclusivity.

Does the Platform carry maternity styles?

Yes, we want every woman to look and feel fabulous and make every effort to have a selection of maternity styles for expectant ladies, including Item(s) which may not be maternity styles but suitable for your precious baby bumps. When listing Item(s) on the Platform, the Supplier will choose if the Item(s) is a maternity style or suitable for expectant ladies. Maternity styles are categorized under the “Dresses” and “Separates” tabs. If a style is suitable for expectant ladies, we encourage you to choose one or two sizes above your regular size depending on your trimester and how your clothes are fitting. Please contact our customer support at support@tutnod.com or 0557561825 if you require further assistance with our maternity styles selection.

Where can I find my Order number?

Log into your profile account, go to My Orders, each of your Order has the date the Order was placed and the Order number on the right side. Please provide your Order number to customer support each time you contact them in respect of an Order.

Do you sell the Item(s) listed on the Platform?

No. The Item(s) are available for rental. However, we will carry out periodic sales event to sell our gently worn Item(s) on the Platform. Item(s) to be sold will be put up for sale at up to 80% discount off their retail price. Item(s) marked for sales events will no longer be available for rent. We will notify registered users of upcoming sales event and Item(s) will be available for sale for the duration of the sales event only. Item(s) are sold “as is”. While they have been gently worn, they may also have some imperfection. All sales are final and cannot be returned or exchanged. Suppliers who wish to sell their Item(s) must notify our customer service at support@tutnod.com and their Item(s) will be put up for sale at a scheduled sales event.

I have forgotten my password/ I want to reset my password.

Forgot your password? Go to your login page and click on forgot password. We will send an email to your email address on file with us with a link to reset your password. If you wish to change your password, log into your profile, go to My Account, and click on My Details to change your password. An email will be sent to the email address we have on file for you with a link to change your password.

Can I complete a rental Order outside the Platform?

It is prohibited for you to complete a rental Order initiated on the Platform outside of the Platform. Any rental Order completed outside the Platform will not have the same protections as we provide to the Item(s) rented on the Platform. Please note that TUTNOD reserves the right to charge your payment method for the price of the rental that was initiated on, but completed outside the Platform. We will however not be liable for any loss, damage, or claims that occur with respect to any Order completed outside the Platform and shall make no attempt to resolve any disputes arising from such transactions. We further reserve the right to deactivate your account and deny you further access to the Platform.

I am not receiving notifications

We aim to send you notifications to keep you informed with every step of your rental or Item(s). If you are not receiving notifications relating to your rental Order or Item(s), please check that our email notifications are not in the spam or junk folder. Then, contact our customer support at support@tutnod.com to confirm that we have the correct contact details for you on file. Otherwise, please log into your profile account, My Account, click on My Detail to view and/or update your contact details.

How do you package the Item(s) for delivery?

All Item(s) are nicely packed and delivered in our 100% recyclable and biodegradable boxes or cloth bags. We request that Item(s) be returned in the same package as they were received. Please be aware that you will be charge for unreturned or damaged packages.

How are my information protected on the Platform?

We use, process, transfer and share your personal information with a high level of responsibility and only for the purpose of providing our service to you. We make all reasonable effort to ensure that your personal information with us is properly protected. Details on how we use, process, transfer and share your personal information are provided under our Privacy Policy.

Does TUTNOD charge tax on my Orders?

Applicable taxes will be charged on your Order as required by relevant UAE legislation. At the moment, a 5% VAT may be charged on your Order provided that TUTNOD is subject to compliance with the UAE VAT Law.

I want to delete my account. What do I do?

Please send a request to our customer support at support@tutnod.com to delete your account.

I have other concerns that have not been addressed under the FAQ.

If you have any other concerns that we have not specifically addressed here, please contact our customer support at support@tutnod.com or 0557561825 and we will be happy to assist you further.

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